1. Scope
RivoCall sells subscription software and related onboarding services. We do not ship physical products, so traditional merchandise returns do not apply.
2. Trials and first charges
If a plan includes a free trial or promotional trial, cancel before the trial ends to avoid the first subscription charge. Once a paid billing period starts and service access or message workflows are provisioned, that billing period is generally non-refundable except where this policy says otherwise or where law requires a refund.
3. Cancellation policy
You may cancel renewal at any time by contacting support or using any cancellation method we make available. Cancellation stops future renewals, and service usually remains active through the end of the current paid billing period unless we confirm a different date in writing.
4. Refunds we may issue
- Duplicate charges or accidental double billing
- Charges billed after a documented, timely cancellation request
- Platform errors caused by RivoCall that prevented core service delivery
- Refunds required by applicable law
5. Non-refundable charges
- Elapsed or partially used billing periods
- Unused time remaining after cancellation takes effect at period end
- Plan changes after a billing period begins, unless we approve otherwise in writing
- Outcomes outside our direct control, including carrier issues or customer misconfiguration
6. How to request a refund
Email support@rivocall.com with your business name, billing email, phone number, invoice date, invoice amount, and a short explanation of the issue. If a refund is approved, we will return it to the original payment method when practical.
7. Contact
For billing, cancellation, or refund questions, contact support@rivocall.com. For the general service terms that also govern account use, see our Terms of Service.